PROFESSIONAL EXPERIENCE
Jabil Circuit
– Corporate IT Project Manager
Sept 2011 – Dec 2012
Jabil's
Diversified Manufacturing Services business focuses on industries with high
regulation, quality and complexity requirements. We provide customers with
market-specific technical competencies and supply chain solutions in health;
aerospace; automotive; mobility; entertainment and other industrial markets.
· Internal Technology – Infrastructure Wide Area Network (WAN/LAN/RAN)
global project including planning, kick-off, training and execution at over
50 international manufacturing production plants and multiple data centers
including disaster recovery during moves, build outs and overall expansion of
sites.
· Provide leadership across multi-functional teams – Engineering; Development;
Deployment and Support providing VoIP; data; video communications solutions
while overcoming unique situations across international and cultural
boundaries.
· Cross functional management and coordination of scheduling resources
and delivery to on-site resources for successful deployment to each unique
location, worldwide.
· Proactive management of timelines and escalations to upper management
as necessary.
· Manage multiple vendor relationships SOW for diverse transport; hardware;
applications (SaaS) including cost, quality and delivery time.
· Manage Request for Proposals / Request for Quotes to outside vendors
to fulfill infrastructure requirements (ASR/CAR/Visio) considering time and
costs constraints. Components include transport (data; voice; video;
teleconference; applications; access points and Ethernet facilities);
hardware device procurement (racks; routers; cabling) and associated
installation co-ordination and scheduling.
· Succeed to negotiate reduced infrastructure costs by 58% while
doubling transport capacity and eliminating single points of failure on MPLS
meshed world-wide network for diversity / disaster recovery of required
business applications.
· Comprehensive planning, costing, resources, travel, tracking and
scheduling for successful deployment at every site while negotiating with
vendors and site management for minimal plant production downtime.
· Motivate vendors and staff to streamline the deployment process and
insure on-time, fully functional delivery without disruption to site
manufacturing.
· Improve document consistency and storage control (SharePoint) across
departments.
· Develop process steps and ensure proper documentation handoff upon
successful end user testing to internal Network Operations Team / Customer
Support Team members and ensure end user satisfaction.
Syniverse
Technologies – Network Implementation Manager
Aug 2005 – Jan 2011
Syniverse is a
global company that provides technology and business services for the
telecommunications industry. The company’s solutions make it possible for
disparate technologies and standards to interoperate, so operators in the
mobile industry can provide their subscribers with access to voice calls,
data and applications to their mobile users.
· Organized, lead and controlled large scale complex wireless and
landline LAN/WAN/RAN network infrastructure solutions in VoIP and Data
roaming:, messaging, signaling, number portability and clearing using
multiple technologies/interoperability from any access point, globally.
· Teamed with access carriers including Verizon; AT&T; T-Mobile;
Sprint and many others on a global scale.
· Full cycle project management - inception through test and customer
satisfied product support handoff to NOC.
· Development of statement of work requirements (SOW) and managed vendor
costs and timelines.
· Managed expectations, escalations, project resources, costs and
deliverables proactively with vendors and internal matrix teams to ensure
both contractual requirements and key business performance were met at
onshore and off shore sites.
· Led the implementation team in successful execution of the defined
project plan by managing milestones, schedules and dependencies for data
center and disaster recovery, escalating as needed.
· Adopted effective strategies to mitigate and resolve conflicts with
entrepreneurial, timely decisions to evangelize risk in all aspects of the
project.
AT&T
Corporation
(Jul 1979 - Dec 2004)
Technical
Network Manager III – Wholesale Markets
1997 – 2004
Project management,
sales support and front line customer interface for creation and delivery of
RFP / RFQ complex infrastructure network wireless solutions (RAN access
points). Pre and post-sale technical support for nationwide and international
sites. Supported multiple customer datacenter implementations – new, moves
and build outs simultaneously across internal and external teams worldwide.
· Developed responses for customer RFP / RFQ of large, complex network
solutions.
· Development of statement of work requirements (SOW) and managed vendor
costs and timelines.
· Positioned specific network products to effectively meet customer’s
needs including analyzing historical data and development of deployment
plans.
· Designed and implemented voice, ISDN, SS7 ATM, Frame Relay and IP
networks supporting VoIP; Data and mobile applications for multi-million
dollar customers including Cingular, Verizon, GTE and others worldwide.
· Managed and motivated project team members for successful and on-time
delivery of network solutions, enhancing customer satisfaction.
· Created project plans, articulating project definition, technical
design specifications, quality baselines, development, budget and resources
through test, acceptance and maintenance.
· Lead implementation of Verizon Wireless’ nationwide Mobile Switching
Center SS7 application comprised of 148 locations utilizing over 3,800 T1.5
and T45 transport facilities and signaling.
· Cultivated and delivered product training for external clients and new
branch personnel.
Branch Project Manager – Wireless
1995
–
1997
Mentor,
support and manage 6 project managers serving as nationwide branch interface
for internal and external clients to ensure timely and accurate
implementation of complex AT&T long distance network services to the
cellular Carrier infrastructure marketplace including VoIP and Data
transmissions. Support and orchestrate deployment meeting method and
procedure guidelines while streamlining operations. Expert of product and
service lines for voice and data integration with an emphasis on Call center
design and advanced Toll Free features to the cellular marketplace.
· Project managed multiple, extensive network service conversions to
customers with 30 to 1000 locations across all voice and data products
including moves; build outs and new sites.
· Developed Toll free routing solutions deploying advanced features
including Intelligent Call processing.
· Clearly articulated specific network and project requirements based on
technical design specifications and deployment plans internally and
externally to ensure successful project completions.
· Created project plans, articulating project definition, technical
design specifications, quality baselines, development, budget and resources
through test, acceptance and maintenance.
Technical Support Associate – Carrier Markets
1993
- 1995
Supported
sales and clients to optimize existing local and long distance networks –
infrastructure, data centers and new applications of those services. Complex
project management requiring extraordinary product and provisioning
specifications.
FORMAL EDUCATION
University of
Phoenix – Business
2005
· Organizational Behavior; Management Theory, Practice &
Application.
George
Washington University – Project Management
1995 - 1996
· Introduction to Project Management; Contracting for Project Managers;
Project Leadership & Management; Managing Projects in Organizations;
Project Management Applications and Management Skills.
West Los
Angeles College – Accelerated Business
1990 – 1991
· Business Law; Humanities – Man in Contemporary Society; Philosophy –
Logic in Practice; Biology Intro & Lab; Political Science – US
Government; History – World Theater; Speech – Process of Interpersonal
Communications; Health & Fitness.
AT&T
School of Business
1987 – 1990
· Maximizing Individual Effectiveness; Consultative Selling Skills;
Public Switched Network; Network Traffic Theory; Voice Network Designs; Data
Communications; Business Communications; Time Management; Network Sales II;
Design the Best Outbound Network; Advance Features for Toll Free; Software
Basics; High-gain reading.
Robert Morris
College
1985 - 1986
· General Phycology; Principals of Accounting I & II.
Penn Hills
High School - Business Curriculum
PROFESSIONAL REFERENCES
Available upon
request.